Mary Lynch Associates - Services - Crisis Management

Crisis Management Projects

Workshops to improve resilience in advance of London 2012

Mary Lynch Associates was commissioned to design and run half-day workshops for tourism businesses in London. These cover Business Continuity Planning, Responding to the Unexpected and Planning for Recovery. They are tailor made for the travel industry and are highly participative. Several hundred businesses have attended and the programme has been renewed for a 3rd year.

Delegates have said:

"An excellent opportunity for businesses to become prepared"
"The whole content was useful and the associated materials were good"
"The best LDA funded workshop I have been to"
"Excellent overall, I would recommend it"

Articles on Crisis Planning

Mary Lynch is regularly invited to write and present on crisis management and works with police and other agencies to keep up to date with related developments. She was a delegate at the National Counter Terrorism Business Seminar in 2007 and has presented at many industry events.

Sample of a recent article in Leisure Report (PDF 16kb)

Building capacity in London's small businesses

There are 30,000 tourism businesses in London which contribute 10% to London's GDP. Most of these are small businesses that were very badly hit by the series of shocks which hit London's tourism industry - Foot & Mouth disease, 9/11, SARS and the Gulf War.

The assignment was to work with the London Development Agency, Visit London and Business Link for London to develop a toolkit to help small business prepare for, and respond to, the next crisis. The result was a comprehensively researched toolkit, "Business as Usual". Business Development Manager, Business Link for London, Keith Gilbey, said:

"Mary Lynch Associates brought specialist knowledge of crisis management to this assignment. What they also demonstrated convincingly was that they were able to translate this knowledge into material that was practical and relevant to a small business audience. Their experience and understanding of the tourism industry shone through everything they produced."

In 2007 the London Development Agency commissioned an update of the Toolkit and a sample of one section is featured here.

Extract from the updated Toolkit (PDF 112kb)

Immediate Guidance following the London bombs

Mary Lynch Associates was commissioned by the London Development Agency to draft guidance for tourism businesses on steps to take in the immediate aftermath of the London bombs on 7 th July 2005 . This material was available for use by 8 th July and was featured on the websites of Visit Britain, Visit London and the London Development Agency. The guidance was used extensively in the weeks after the bombs.

After effects of the Tsunami in the Pacific Ocean

At the invitation of the Sri Lanka Tourist Board, Mary Lynch Associates developed training material on crisis recovery for use in on site workshops in Sri Lanka . This material drew heavily on lessons learned from catastrophic events around the world. The initiative was developed jointly with Visit Britain as part of a government-to-government package of support.

More information on our services and recent projects