Downloads

The following documents are available:

Crisis Article - Leisure Directions (PDF 16kb) - Article written in March 2008 for Leisure Report

Dealing with Customers (PDF 113kb) - Extract from the 2007 update to the Crisis Management Toolkit for London's small businesses

Tourism Growth Strategy (PDF 257kb) - for Bedfordshire & Luton 2007-2012

Tourism Alliance Annual Report (PDF 112kb) - copy of Annual Report from 2004

Yorkshire Forward Framework (PDF 1.34mb) - Strategic Framework for Tourism and the Visitor Economy

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In "Weathering the Storm" Mary Lynch presents a simple guide to managing a crisis in the travel and tourism industry.